1) Consultation Fees

• Consultation fees once paid are non-refundable after the consultation is completed.
• If the appointment is cancelled by Suraksha SmartClinic or the doctor, a full refund will be issued.
• If the patient cancels the appointment:
  • Before the consultation time: Refund may be provided after deducting applicable service charges.
  • After the consultation time or no-show: No refund will be applicable.

2) Diagnostic Tests

• Payments for diagnostic tests are non-refundable once the sample is collected or the test is conducted.
• If a test is cancelled by Suraksha SmartClinic due to operational reasons, a full refund will be initiated.
• In case of failed or invalid sample collection, a free re-test or refund may be offered based on review.

3) Medicine Purchases

• Medicines once dispensed are non-refundable and non-returnable, except in cases of:
  • Incorrect medicine dispensed
  • Manufacturing defect (as per supplier policy)

4) Refund Processing Timeline

• Approved refunds will be processed within 7–10 working days.
• Refunds will be credited to the original payment method used during the transaction.

5) Mode of Refund

• Refunds will be processed through:
  • UPI
  • Debit/Credit Card
  • Original payment source only

6) Exceptions

• No refunds will be provided for:
  • User error in booking details
  • Delayed arrival or no-show
  • Partial usage of services

7) Contact for Refund Queries

For any refund-related queries, please contact:
Customer Support during working hours
+91 92711 23435